Privacy Policy and Terms & Conditions
We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Snohomish Pest, may collect from you, and how it is used. By using our website, www.snohomishpest.com, you are accepting the practices described in this policy.
Information Collection
We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.
Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.
We may collect personal information that you voluntarily provide to us, including your name, mailing address, service address, email address, and mobile telephone number. If you provide us with your mobile telephone number and opt in to receive text messages, we also collect and retain a record of that consent, including the date, time, and method by which it was given.
We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Mobile Information and Text Messaging (SMS) Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Snohomish Pest does not sell, rent, lease, or share your mobile telephone number or your SMS opt-in consent with any third party, affiliate, or marketing partner for any purpose.
Information sharing with subcontractors who perform support services on our behalf — such as the messaging platform that delivers our text messages or our customer management software — is limited to what is necessary to provide that service. These subcontractors are contractually prohibited from using your mobile information or consent data for their own marketing purposes, and from sharing it further.
Your consent to receive text messages from Snohomish Pest is never a condition of purchasing any goods or services. You may withdraw your consent at any time by replying STOP to any message you receive from us.
Information Use
We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.
Where you have given consent, we use your mobile telephone number to send service-related text messages such as appointment reminders, technician arrival notifications, service confirmations, and account or billing notifications.
Security
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.
If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Sharing
We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.
We will not sell, rent, or share your mobile telephone number or text messaging opt-in data with third parties or affiliates for marketing or promotional purposes under any circumstances.
We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:
- Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
- Protect and defend the rights or property of our Website and related properties
- Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties
All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Please keep in mind that whenever you voluntarily disclose personal information online — for example through e-mail, discussion boards, or elsewhere — that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.
Links
This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Consent
By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (425) 510-5834 or via mail Attn: Privacy Officer, 108 Union Ave, Snohomish, WA 98290.
Text Messaging Terms and Conditions
Program Name
Snohomish Pest Control Service Alerts
Program Description
By opting in, you agree to receive text messages from Snohomish Pest Control. Messages include appointment reminders and confirmations, technician arrival and scheduling notifications, service follow-ups, account and billing notifications, and responses to questions you send us.
How to Opt In
You may opt in to receive text messages from Snohomish Pest Control by submitting your mobile telephone number and checking the consent box on a form on our website, by providing your mobile number and verbally agreeing to text messages when you speak with our office, or by texting us directly at (425) 510-5834.
Consent to receive text messages is not a condition of purchasing any goods or services from Snohomish Pest Control.
Message Frequency
Message frequency varies and depends on your service schedule and your interactions with us. Most customers receive messages only around scheduled service appointments.
Message and Data Rates
Message and data rates may apply. These charges come from your mobile carrier and are your responsibility. Please contact your wireless provider for details about your plan.
Opting Out
You can cancel the SMS service at any time. Simply text STOP to the short code or number from which you received our message. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
Help and Customer Support
If you are experiencing any issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at (425) 510-5834 or by visiting www.snohomishpest.com/contact-us/.
Supported keywords: START, STOP, HELP. You may also use the keywords UNSUBSCRIBE, CANCEL, END, or QUIT to opt out.
Carrier Liability
Carriers are not liable for delayed or undelivered messages.
Message Delivery
Message delivery is subject to effective transmission by your wireless service provider and is outside of our control. Delivery may be delayed or prevented by factors affecting your mobile device or wireless network.
Privacy
For information on how we handle your data, please see our Privacy Policy at www.snohomishpest.com/privacy-policy/. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.